Frequently asked questions

What are POLIN Museum opening hours?
 

POLIN Museum is open on Mondays, Thursdays and Fridays between 10.00 a.m. and 6.00 p.m. (the last visitors are admitted to the core exhibition at 4.00 p.m), and on Wednesdays, Saturdays and Sundays between 10.00 a.m. and 8.00 p. m. (the last visitors are admitted to the core exhibition at 6.00 p.m.). On Thursdays, entry to the core and temporary exhibitions is free of charge.

How to reach POLIN Museum?
 

By bus:
111, 180, Nalewki Muzeum bus stop (about 200m away from the Museum); both lines are served by low-floor vehicles
By tram:
18, 15, Muranów stop (about 500m away from the Museum)
17, 33, Anielewicza stop (about 500m away from the Museum)
By underground:
Ratusz Arsenał station (about 1 km away from the Museum)
From the Warszawa Centralna Railway Station:
Tram: 17, 33 (Żoliborz direction; Anielewicza stop)
From the Chopin Airport:
Bus: 175 (change to tram at the Warszawa Centralna Railway Station), 188 (change to tram 17, 33 at the GUS stop)

Is it possible to park a car near the Museum?
 

On weekends, visitors can park free of charge at the Museum car park on Anielewicza Street depending on the availability of parking spaces. On weekdays, parking is available in the marked paid parking zones.

How long does it take to tour the core exhibition of POLIN Museum?
 

It takes approximately 2 hours to tour the core exhibition.

Is it allowed to take photographs and film during the tour? Are there any fees for taking photographs or filming?
 

While visiting POLIN Museum, photography and filming the exhibition is allowed, aside from spots marked with a visible ‘no photo’ sign.

How many people can participate in a guided tour?
 

The number of guided tour participants must not exceed 25 (school groups of up to 33 people are allowed). Groups of more than 25 people must be divided into smaller groups. The divided groups will enter the exhibition 30mins apart, each accompanied by their own guide.

How can one borrow audio guides and in what languages are they available?
 

The audio guides can be borrowed at the Box Office in the Main Hall (at a price of PLN 10). 

Audio guides of the core exhibition are available in the following language versions: Polish, English, Hebrew, French, Spanish, German, Italian, Deutsch, Polish Sign Language, Audiodescription in Polish.

What is the required age of children who can tour POLIN Museum?
 

There are no age limits to visit  POLIN Museum. We leave it to parents or guardians to decide whether they wish to enter the Holocaust gallery accompanied by children. We recommend the Holocaust gallery should not be toured by children below  12 years of age due to its difficult subject matter.

Is POLIN Museum adapted to the needs of the disabled?
 

The Museum building is adapted to the needs of the disabled. In the exhibition space, there are clear signs pointing to lifts which allow people on wheelchairs to freely move between various levels of the Museum. Some exhibits are placed at the eye level of a person in a wheelchair. Headphones and touch screens allow all visitors to participate in a multimedia tour of the exhibition. Moreover, visitors may ask the informers present both within the exhibition space and in the main Museum space for help at any time. More information available at this link.

Why is POLIN Museum open on Jewish holidays and on Sabbaths?

 

We are a secular institution open to anyone regardless of their nationality or religion.

Are there queues at the Museum?
 

It depends on a day and hour as well as on the number of visitors. The maximum number of people who can simultaneously tour the core exhibition is limited due to security issues. To avoid queues, we encourage people to plan their visit ahead and purchase tickets online at bilety.polin.pl.

How can one purchase a ticket?
 

Individuals may purchase and book tickets for free admission events through the website www.bilety.polin.pl and at the Museum Box Office.

Organized groups may visit the Museum accompanied by a guide through prior booking via the website www.bilety.polin.pl or by email addressed togrupy@polin.pl.

Is it necessary to book tickets to tour the exhibition?
 

There is no booking of tickets to tour the exhibition. Tickets can be purchased through the website www.bilety.polin.pl and at the Museum Box Office.

Do people have to book tickets on Thursdays?
 

Admission to the core and temporary exhibitions is free on Thursdays. There is no booking of free tickets for this day.

Is it possible to book an individual guided tour?
 

It is possible to book a guided tour of the core exhibition for less than 10 people. Guided tours are available after the prior booking via the website  www.bilety.polin.pl or by email addressed to grupy@polin.pl

Who is entitled to reduced price tickets?
 

For details visit this page.

How to book tickets for events organized in the Museum?
 

Individuals may purchase and book tickets for free admission events through the website www.bilety.polin.pl and at the Museum Box Office. 

Is there any place to purchase food at the Museum?


Yes. The Besamim Restaurant serves traditional Jewish cuisine and the bar at the entrance to the restaurant offers ready-to-eat kosher dishes and a selection of snacks and drinks made to kosher standards. A ticket is not required to enter the restaurant.

Is there any gift shop at the Museum?


Yes. Souvenirs and books are sold at the Museum store on site, or online at POLIN SHOP by Art Bookstore. A ticket is not required to enter the shop.