Regulations of the "King Matt’s Family Education Area" at the POLIN Museum of the History of Polish Jews

§ 1. General provisions

  1. These regulations define the rules of admission and stay at the King Matt’s Family Education Area (hereinafter referred to as "MER"), located at the premises of the POLIN Museum of the History of Polish Jews (hereinafter: "Museum") with its offices in Warsaw (00- 157), located at ul. Anielewicza 6, entered into the register of cultural institutions kept by the Minister of Culture and National Heritage under the number RIK 89/2014.
  2. MER consists of two rooms, a toilet for children, a café space, as well as office and technical facilities.
  3. MER is intended for children under 10 years of age. Children over 10 years of age may stay in the MER space with the consent of the MER employee.
  4. MER users are children with adult guardians (hereinafter collectively referred to as "Users").
  5. The Museum does not provide childcare services. Adult guardians are responsible for the children.
  6. A maximum of 250 people may stay in MER at any one time.
  7. Unauthorized persons and adults, who do not care for children, do not have the right to enter the MER.
  8. During a visit to the MER, users may leave the room and then return to it.
  9. The following types of classes are held at MER:
    • time of free play – weekend animations, at specified hours, under the supervision of an animator and with the use of educational toys, games, an extensive library;
    • family workshops and special events – organized in accordance with the services posted on the website;
    • workshops for organized groups, incl. kindergartens organized in accordance with the services posted on the website;
    • day camps;
    • other educational events.
  10. Detailed information on the opening days and hours of the MER, the Museum and ticket
    offices are published on the website

§ 2. Sale, validity of tickets and refunds

  1. The use of MER services is possible:
    • in the case of free games – on the basis of a free ticket collected at the Museum ticket office, valid for the day of the visit during the free play hours;
    • in the case of free events – on the basis of a free ticket to be collected at the Museum ticket office or online at the website; the ticket is valid according to the date and time indicated on it;
    • in the case of paid events – on the basis of a ticket purchased at the Museum ticket office or online at the website; a ticket valid for the date and time indicated on it.
  2. The free admission or admission ticket does not entitle the holder to enter the permanent
    exhibition or temporary exhibitions of the Museum and other ticketed program events. 
  3. The current price list of tickets is available on the Museum website and at the ticket offices.
  4. The purchase of tickets and reservation of places for events is possible subject to availability of places.
  5. The cash desk accepts payments in Polish zlotys and accepts payment cards - information on the types of cards supported is available at ticket sales desks and on the website
  6. Purchased and unused tickets can be returned no later than 3 days before the date of the visit.
  7. If the tickets are paid for and not returned within 3 days before the date of the event, the tickets are non-refundable and are considered sold.
  8. All issues relating to the purchase of tickets, the collection of free tickets and returns are detailed in the Regulations for the sale of tickets and visits to the POLIN Museum of the History of Polish Jews, available at and
  9. Registration for workshops for organized groups and selected events are made by e-mail - in accordance with the information available on the event's offering.

§ 3. Rules for Being in the MER

  1. During their stay at the MER, Users are required to change or take off their shoes or wear socks. Footwear is stored in the lockers at the entrance to the MER.
  2. Outerwear, large luggage and prams should be left in the cloakroom of the Museum, while prams can be secured at the entrance to the MER.
  3. The Museum is not responsible for items left unattended.
  4. The following is strictly prohibited at the MER:
    • consuming alcohol and other intoxicants;
    • smoking tobacco products and their derivatives, including electronic cigarettes.
  5. Eating and drinking is allowed only in the designated cafe area. Due to the safety of children, eating hot meals may only take place with the consent of the MER employee.
  6. There are rules of behavior are in writing and are made available to all users in the MER.
  7. It is forbidden to show aggressive behaviour and to use physical and verbal violence on the premises of the MER.
  8. The responsibility of ensuring that the children behave properly rests with the child's guardian.
  9. Children must not be left unsupervised by a guardian.
  10. An MER employee or associate is responsible for the proper conduct of classes and events.
  11. When playing, follow the comments and recommendations of MER employees or associates.
  12. An MER employee or associate may request users to leave MER, in particular by persons violating the Regulations or generally accepted standards of behavior, persons posing a threat to other users and posing a risk of damage to the positions located on the MER's premises. If users are asked to leave due to violation of these Regulations, the costs of purchasing tickets will not be refunded.
  13. The Museum reserves the right not to accept and to ask to leave an organized group or individuals who do not comply with the provisions of the Regulations or who pose a threat to other visitors. The ticket costs will not be reimbursed then.
  14. The stands should be used in a manner consistent with their intended use.
  15. Users are liable for any damage caused, including damage to the stands and permanent elements of the MER décor, on the general principles specified in the generally applicable provisions in law, in particular in the Civil Code.
  16. The child's guardian acknowledges that the use of MER, in accordance with its intended purpose, requires the child's physical activity, which may be associated with the risk of bruises, scratches and other injuries resulting from falls, trips, collisions and other similar accidental events. The above-mentioned risks may arise despite the Museum's best efforts to ensure a safe space for children and to certify all the MER stands for use by children. Each guardian is obliged to independently assess the risk of play of their charge/charges, appropriate to the age, health condition and level of development of the charge/charges. Despite the possibility of the above risk, the guardian may consent to the child's use of MER and, at the same time, undertakes to exercise particular caution and increased care for the child during the stay at the MER and participation in the workshops.
  17. The user is obliged to report, to the MER employees, any failures, damage and destruction of the MER equipment, as well as any unfortunate random events, accidents or the behavior of third parties posing a threat to the MER.

§ 4. Personal data protection

  1. The administrator of personal data processed in the online booking system is the POLIN Museum of the History of Polish Jews with its offices in Warsaw (00-157), ul. Anielewicza 6.
  2.  A Data Protection Officer has been appointed at the Museum, who can be contacted by e-mail [email protected] or by phone: 22 471 03 41. 
  3. Personal data will be processed in order for users to use the MER pursuant to art. 6 sec. 1 lit. a) Regulation of the European Parliament and of the Council (EU) 2016/679 of 27b April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46 / EC (hereinafter: "RODO").
  4. The recipients of personal data processed, as part of the functioning of the MER, may be: suppliers of IT systems and IT services, entities providing the Museum with service quality research, debt recovery, legal, analytical and marketing services, electronic payment system operators and banks with respect to payment processing and bodies authorized to receive this personal data on the basis of legal provisions.
  5. Personal data will not be transferred to a third country.
  6. Personal data will be processed for the time necessary in order to perform all the obligations arising from the functioning and the activities of the MER. In the case of personal data processed for the purpose of providing services by electronic means - this will be for the duration of the provision of services by electronic means. In the case of personal data processed for the purpose of directing marketing content by the Museum - until an objection to the processing of personal data in this regard is raised. After this period, personal data will be processed only to the extent and for the time required by law, including accounting regulations.
  7. Each of the consents to the processing of personal data may be withdrawn at any time. Withdrawal of consent does not affect the legality of the processing carried out before its withdrawal. For evidence purposes, the withdrawal of consent should be made in writing to the following address (Warszawa 00-157, ul. Anielewicza 6) or by e-mail (email to [email protected]).
  8. The data subject has the right to access the content of the transferred data and the right to rectify, delete, limit processing, the right to transfer data, the right to object and the right to withdraw consent at any time, without affecting the legality of processing based on consent before its withdrawal.
  9. The data subject has the right to lodge a complaint with the supervisory authority if the person, who provided the data, found that the processing of personal data concerning him violates the provisions of the RODO and the provisions of the Act (dated 10th May 2018) regarding the protection of personal data.
  10. Personal data will not be processed in an automated manner, including on the basis of profiling.
  11. Providing personal data is voluntary, but necessary in order to use the MER. The consequence of not providing the personal data required by the Museum is the inability to use the MER.
  12. In using the MER, the User thereby consents to the preservation of the User's image by the Museum or at its request. The user thus agrees to the recording and dissemination of his image on the terms described in the Regulations.
  13. The User agrees to the use of his/her image in all materials published and disseminated, in any form or technique, including in the form of photographs, on the Internet, in the Museum's publications, in order to promote the statutory activity of the Museum, including publication on the Museum website, and Museum profile on social networks and disseminating the image in order to promote MER by posting photos and film materials on the Museum website, online materials and channels and in all printed promotional materials related to the Museum. Expressing consent is voluntary, but necessary to use the MER.

§ 5. Image

The Museum stipulates that some events, organized at the MER, may be recorded (recorded, photographed, filmed or otherwise recorded) with the use of sound and/or image recording devices, about which Users will be informed. By continuing to participate in the event, you consent to the images and statements of the Users being recorded. Materials, containing the image and statements of the Users, may be used by the Museum for information and promotional purposes related to the activities of the MER, in particular, published in publications, information and materials as well as on the Museum's website. In the event of not consenting to the registration of the image and expression, the User is entitled to a refund of the entire ticket amount.

§ 6. Final Provisions

  1. By purchasing or downloading a free ticket to the MER, the guardian, on behalf of himself and of his/her ward/charges, accepts these Regulations and undertakes to comply with them.
  2. By purchasing an admission ticket or collecting a free ticket to the MER, you accept the provisions of these regulations.
  3. The Regulations are available on the Museum website and at the MER.
  4. Comments, complaints and requests regarding the activities of MER, its programming offerings and services may be submitted in particular at the ticket offices and by e-mail to the address [email protected].
  5. If there are separate regulations for a given event or group of events, its provisions will take precedence over the provisions of these regulations.