Frequently asked questions
What are POLIN Museum opening hours?
POLIN Museum is open on Mondays, Thursdays and Fridays between 10.00 a.m. and 6.00 p.m. (the last visitors are admitted to the core exhibition at 4.00 p.m), and on Wednesdays, Saturdays and Sundays between 10.00 a.m. and 8.00 p. m. (the last visitors are admitted to the core exhibition at 6.00 p.m.). On Thursdays, entry to the core and temporary exhibitions is free of charge.
How to get to POLIN Museum?
111, 180 - bus stop: Nalewki Muzeum (ca 200m away from the Museum entrance); both lines are served by low-floor vehicles
18, 15, 35 Muranów stop (ca 500m away from the Museum entrance)
17, 33, Anielewicza stop (ca 500m away from the Museum entrance)
Ratusz Arsenał station (ca 1 km away from the Museum entrance)
VETURILO urban bike system
You can use a Veturilo urban bike to get to the Museum from any area of Warsaw. You park the bike at the Veturilo station located next to the Museum (the Nalewki Muzeum bus stop on Anielewicza St.).
From the Warsaw Central railway station
By tram: 17, 33, 37, 41 (direction Żoliborz; tram stop: Anielewicza)
From Warsaw Chopin Airport
By bus: 175 (transfer to tram at Warsaw Central railway station); 188 (transfer to trams 17, 33, 37, 41 at GUS stop)
Is it possible to park a car near the Museum?
On weekends, visitors can park free of charge at the Museum car park on Anielewicza Street depending on the availability of parking spaces. On weekdays, parking is available in the marked paid parking zones. It is usually fairly easy to find a space to park in the Museum’s vicinity.
How long does it take to tour the core exhibition of POLIN Museum?
It takes approximately 2 hours to tour the core exhibition.
Is it allowed to take photographs and film during the tour? Are there any fees for taking photographs or filming?
While visiting POLIN Museum, photography and filming the exhibition is allowed, aside from spots marked with a visible ‘no photo’ sign. In case of using the recorded material for publishing or streaming you must contact the Museum’s press office.
How many people can participate in a guided tour?
The number of guided tour participants must not exceed 25 (school groups of up to 33 people are allowed). Groups of more than 25 people must be divided into smaller groups. The divided groups will enter the exhibition 30 minutes apart, each accompanied by their own guide. For more information, please click here.
How can one borrow audio guides and in what languages are they available?
The audio guides can be borrowed at the ticket desk in the Museum’s Main Hall (at a price of PLN 10).
Audio guides of the core exhibition are available in the following language versions: Polish, English, Hebrew, French, Spanish, German, Italian, Deutsch, Yiddysh, Hungarian, Russian, Belarusian, Polish Sign Language, audio-description in Polish.
What is the required age of children who can tour POLIN Museum?
There are no age limits to visit POLIN Museum. However, due to the difficult subject matter of the Holocaust Gallery we recommend that it should not be toured by children below 12 years of age.
Is POLIN Museum adapted to the needs of the disabled?
The Museum building is adapted to the needs of the disabled. For detailed information on the Museum accessibility please click here.
Why is POLIN Museum open on Jewish holidays and on Sabbaths?
We are a secular institution open to anyone regardless of their nationality or religion. However, there are holidays in the calendar – be it Catholic or Jewish – on which the Museum is closed, out of respect for our guests, donors and employees. We inform on such dates on our website.
Are there queues at the Museum?
There is a limit to the number of people touring the core exhibition at a time. That is why it may happen that you will be asked to wait a while before entering the exhibition. To avoid queues, we encourage people to plan their visit ahead and purchase tickets online at bilety.polin.pl. That way you can be sure to enter the exhibition at a specific time for which the ticket has been booked.
How to purchase tickets or book a place for free events?
We encourage people to purchase tickets and to book reservations for free events through our webstite bilety.polin.pl. Tickets can also be purchase at the Museum’s ticket desk.
Is it necessary to book tickets to tour the exhibition?
You cannot book tickets to tour the exhibition. Tickets can be purchased through the website bilety.polin.pl and at the Museum ticket desk.
Do people have to book tickets on Thursdays (free admission)?
Admission to the core and temporary exhibitions is free on Thursdays. There is no booking of free tickets for Thursdays. Other events organized on Thursdays are a separate matter.
What is the price of tickets?
All prices are available in the price list available here.
Is it possible to book an individual guided tour?
Who is entitled to reduced price tickets?
For information on concessions and groups eligible for reductions please click here.
Is there any place to purchase food at the Museum?
Yes. The Besamim Restaurant serves traditional Jewish cuisine and the bar at the entrance to the restaurant offers ready-to-eat kosher dishes and a selection of snacks and drinks made to kosher standards. A ticket is not required to enter the restaurant.
Is the access to the Museum restaurant free?
Access to the restaurant is free. The restaurant serves traditional Jewish food.
Is there any gift shop at the Museum?
Yes. Souvenirs and books are sold at the Museum store on site, or online at POLIN SHOP by Art Bookstore. A ticket is not required to enter the shop.