Frequently asked questions

By bus: 111, 180 - bus stop: Nalewki Muzeum (ca 200m away from the Museum entrance); both lines are served by low-floor vehicles.

By tram: 18, 15, 16 - Muranów stop (ca 500m away from the Museum entrance) / 17, 33 - Anielewicza stop (ca 500m away from the Museum entrance).

By underground: Ratusz Arsenał station (ca 1 km away from the Museum entrance).

From the Warsaw Central railway station: By tram: 17, 33 (direction Żoliborz; tram stop: Anielewicza).

From Warsaw Chopin Airport: By bus: 175 (transfer to tram at Warsaw Central railway station); 188 (transfer to trams 17, 33, 37 at GUS stop).

VETURILO urban bike system: The nearest Veturilo station is located next to the Nalewki Muzeum bus stop on the corner of Anielewicza and Zamenhofa Streets (ca 200m away from the Museum entrance). Other stations in the vicinity are located on the corner of Anielewicza St. and Jana Pawła II Avenue and of Anielewicza and Andersa Streets (ca 500m away from the Museum entrance).

On weekends, visitors can park free of charge at the Museum car park along Anielewicza Street depending on the availability of parking spaces. On weekdays, parking is available in the marked paid parking zones.

Coaches can stop for 15 minutes along Anielewicza Street in the specially marked zone. There is no parking for coaches near the Museum, that is why we kindly request not to exceed the indicated 15 minutes; after this period, please move the coach to a car park dedicated to large vehicles.

The control at the entrance was introduced to ensure safety of both the Museum visitors and staff. What does it entail? You pass the gate which reacts to metal objects while your luggage (regardless of its size) is X-rayed just like it happens at airports. This is a standard procedure in major museums all across the globe.

Here you will find up-to-date information about core and temporary exhibitions >>

Yes. With the safety of our visitors in mind, we have introduced limits to the number of people in the specific areas within the Museum building.

Ticket to the core and temporary exhibition entitles you to enter the exhibition on the day indicated on the ticket and is valid for a whole day.

In the event of too many people wishing to tour the exhibition at the same time, an usher or a member of the Museum Security Staff may temporarily suspend admission to the exhibition without taking into account the time indicated on the ticket.

Here you will find up-to-date information.

The availability of tickets for a specific day and time is published at www.bilety.polin.pl/en We recommend online purchase of tickets.

Yes. On weekends, at specific times of day, you may join guided tours of the core and temporary exhibition. Tickets are available at www.bilety.polin.pl/en.

You can also book an individual guided tour by sending an email to the address [email protected]. There is a limited number of places available for each guided tour.

Yes. Headphones used during guided tours are disinfected every time. We also recommend using one’s own headphones.

Whilst visiting POLIN Museum, photography and filming the exhibition is allowed, aside from spots marked with a visible ‘no photo’ sign. It is forbidden to use flash light. In case of using the recorded material for publishing or streaming you must contact the Museum’s Press Office.

Yes. Audio guides with audio description are available at the ticket desk in the Museum main hall.

The Museum building is adapted to the needs of the disabled. For detailed information on the Museum accessibility please click here.

There is a limited number of wheelchairs that can be loaned in the Museum main hall.

No, it is not necessary to wear a mask in the museum.

Containers with disinfectant liquid are located by the entrance to the Museum building, by the entrance to the exhibition hall, at the ticket desk and in the toilets.

We are a secular institution open to anyone regardless of their nationality or religion. However, there are holidays in the calendar – be it Catholic or Jewish – on which the Museum is closed, out of respect for our guests, donors and employees. We inform on such dates on our website.

You are required to make a reservation to some of the Museum events — you will find information on this in the leaflet with the Museum program of events and on our website.

We encourage people to purchase tickets and to book reservations for free events through our website www.bilety.polin.pl. Tickets can also be purchase at the Museum’s ticket desk.

Admission to the core and temporary exhibitions is free on Thursdays. There is no booking of free tickets for Thursdays

Should you wish to book a guided tour, you must write no later than two weeks prior to the planned visit to the address [email protected]. However, please bear in mind that guided tours on Thursdays are especially popular as admission is free on that day, and you are only charged for the guide fee

As for other events organized on Thursdays, please get acquainted with the information available on our website or ask at the Museum ticket desk.

All prices are available in the price list available on the admission page.

For information on concessions and groups eligible for reductions pleaseclick here.

Yes. We recommend cashless payments – using credit cards at the ticket desk (MasterCard, Visa) or by choosing online purchase at www.bilety.polin.pl/en.

Yes, the self-service cloakroom is open. There are lockers by the entrance to the Museum where you can store your belongings.

Here you will find up-to-date information.

Yes, the Museum store is open during the opening hours of the museum. You can also use the online store.

We encourage you to visit the Museum webpage www.polin.pl/en and the Facebook profile "U króla Maciusia w Muzeum POLIN" where you will find information on various online activities for families with children.

There is a room on level -1 (next to the security desk at the staff entrance to the Museum) where you can feed your baby in a quiet setting.

Yes, on Tuesdays the museum is closed. Here you will find up-to-date information.

In 2025, the museum will be closed on the following days:

• 1 January
• 20 April
• 19 June
• 15 August
• 2 October
• 1 November
• 11 November
• 23–25 December
• 31 December

The program of Museum events is available at the POLIN Museum webpage, by clicking a tab Calendar.