Frequently asked questions
Read the answers to the questions - just click on the one that interests you.
By bus: 111, 180 - bus stop: Nalewki Muzeum (ca 200m away from the Museum entrance); both lines are served by low-floor vehicles.
By tram: 18, 15 - Muranów stop (ca 500m away from the Museum entrance) / 17, 33 - Anielewicza stop (ca 500m away from the Museum entrance).
By underground: Ratusz Arsenał station (ca 1 km away from the Museum entrance).
From the Warsaw Central railway station: By tram: 17, 33 (direction Żoliborz; tram stop: Anielewicza).
From Warsaw Chopin Airport: By bus: 175 (transfer to tram at Warsaw Central railway station); 188 (transfer to trams 17, 33, 37 at GUS stop).
VETURILO urban bike system: The nearest Veturilo station is located next to the Nalewki Muzeum bus stop on the corner of Anielewicza and Zamenhofa Streets (ca 200m away from the Museum entrance). Other stations in the vicinity are located on the corner of Anielewicza St. and Jana Pawła II Avenue and of Anielewicza and Andersa Streets (ca 500m away from the Museum entrance).
On weekends, visitors can park free of charge at the Museum car park along Anielewicza Street depending on the availability of parking spaces. On weekdays, parking is available in the marked paid parking zones.
Coaches can stop for 15 minutes along Anielewicza Street in the specially marked zone. There is no parking for coaches near the Museum, that is why we kindly request not to exceed the indicated 15 minutes; after this period, please move the coach to a car park dedicated to large vehicles.
It takes minimum 2 hours to tour the core exhibition. We do encourage you to allow circa 3 hours for the tour.
Whilst visiting POLIN Museum, photography and filming the exhibition is allowed, aside from spots marked with a visible ‘no photo’ sign. It is forbidden to use flash light. In case of using the recorded material for publishing or streaming you must contact the Museum’s press office biurem prasowym muzeum.
The control at the entrance was introduced to ensure safety of both the Museum visitors and staff. What does it entail? You pass the gate which reacts to metal objects while your luggage (regardless of its size) is X-rayed just like it happens at airports. This is a standard procedure in major museums all across the globe.
The number of guided tour participants must not exceed 25. Groups of more than 25 people must be divided into smaller groups. The divided groups will enter the exhibition 30 minutes apart, each accompanied by their own guide. For more information, about guided tours please click here.
The audio guides can be borrowed at the ticket desk in the Museum’s main hall at a price of PLN 10.
Audio guides of the core exhibition are available in the following language versions: Polish, English, Hebrew, French, Spanish, German, Italian, Yiddish, Hungarian, Ukrainian, Russian, Belarusian, Chinese, Polish Sign Language, audio-description in Polish.
We also offer audio guides for families with children in both Polish and English. It was created with children aged 6-12 in mind and their adult guardians, however it can easily be used by younger visitors. The audio guides for families can be borrowed at the ticket desk in the Museum’s main hall. For more information about audioguides please go to our webpage.
Organized groups (10 people and more) are encouraged to purchase audio guides prior to their visit on our webpage www.bilety.polin.pl.
There is no age limit to visit POLIN Museum – we do invite people of all ages to tour our core exhibition. However, due to the difficult subject matter of the Holocaust Gallery we recommend that it should not be toured by children below 12 years of age.
We do encourage you to use an audio guide produced especially for children aged 6-12. It will surely help our youngest visitors to get acquainted with the core exhibition.For more information on the audio guide, please go to next page.
Once you finish touring the core exhibition, you should pop in to The King Matt’s family education area where children can take advantage of our rich offer of books and educational fun and games in a friendly and colourful space. For more information about family education area please click here.
The Museum building is adapted to the needs of the disabled. For detailed information on the Museum accessibility please click here.
There is a limited number of wheelchairs that can be loaned in the Museum main hall.
We are a secular institution open to anyone regardless of their nationality or religion. However, there are holidays in the calendar – be it Catholic or Jewish – on which the Museum is closed, out of respect for our guests, donors and employees. We inform on such dates on our website.
You are required to make a reservation to some of the Museum events—you will find information on this in the leaflet with the Museum program of events and on our website.
We encourage people to purchase tickets and to book reservations for free events through our website www.bilety.polin.pl. Tickets can also be purchase at the Museum’s ticket desk.
You cannot book tickets to tour the exhibition. Tickets can be purchased through the website www.bilety.polin.pl and at the Museum ticket desk.
Admission to the core and temporary exhibitions is free on Thursdays. There is no booking of free tickets for Thursdays.
Should you wish to book a guided tour, you must write no later than two weeks prior to the planned visit to the address email@example.com. However, please bear in mind that guided tours on Thursdays are especially popular as admission is free on that day, and you are only charged for the guide fee.
As for other events organized on Thursdays, please get acquainted with the information available on our website or ask at the Museum ticket desk.
All prices are available in the price list available on the admission page.
Should you wish to join in the group which is touring the exhibition with a guide in Polish or English, it is possible during weekends. Tickets can be purchased through the website www.bilety.polin.pl.
We do encourage you to purchase the tickets online early as there is a limited number of places for thematic walks.
For information on concessions and groups eligible for reductions pleaseclick here.
There is a free access to the Museum bookstore. The store’s opening hours are the same as those of the Museum.
We do encourage you to visit the store webpage.
Access to the restaurant is free. The restaurant serves traditional Jewish food.
The restaurant serves traditional Jewish as well as international cuisine. It does not hold the kosher certificate, yet it does keep “kosher style” i.e. it does follow the most basic rules such as no pork, fish with no scales, or no to mixing milk products with blood.
There is a possibility to order kosher food with the certificate. This requires prior reservation by mail or by telephone. For more information about the restaurant please click here.
Yes, there is a cloakroom at the Museum where you can leave your suitcase or a larger bag.
The last admission to the core exhibition is one hour before the Museum closes. However, in order to take full advantage of all the information included in the core exhibition, we recommend to allow 3 hours for touring the exhibition.
Yes, the Museum is closed to visitors on Tuesdays. This is a technical day at POLIN Museum.
Yes, we cordially invite you to visit our King Matt’s family education area. Family workshops and fun and games for the Museum’s youngest guests are organized there. For more information please click on the link polin.pl/en/kingmatt.
There is a room on level -1 (next to the security desk at the staff entrance to the Museum) where you can feed your baby in a quiet setting.
There is also a space within the King Matt’s area marked by white coffee tables where you can easily consume the meals you brought from home.
We encourage you to visit the POLIN Resource Center where you can book individual consultation on the topic of your family roots.
You can meet experts on genealogy, regional historiography, library science, conservation, digitization as well as many other fields within history. For more information please go to polin.pl/en/resource-center.
Printed leaflets with the current Museum program are available in the main hall. You can also get acquainted with the Museum’s offer on our website polin.pl/en/calendar.