Accessibility of the Museum
The Museum is accessible to persons with motor disabilities. The main entrance can be reached by wheelchair from the Nalewki-Muzeum bus stop. The granite cobble paving around the building may pose slight difficulties.
The main entrance consists of three doors that lead to the building - revolving doors on the sides and a double door in the middle. The double doors do not open automatically, they are opened by security staff.
Persons with motor disabilities may also enter the Museum through the entrance from Anielewicza Street. Ticket offices are situated there. There is a 25m ramp with a 5% incline that leads to the entrance, made of granite cobble paving. The side entrance consists of revolving doors and a double door. The double doors do not open automatically, they are opened by security staff.
If necessary, security staff shall provide assistance to persons with motor disabilities.
There are two designated spots reserved for people with motor disabilities in the Anielewicza Street parking lot. The parking lot is not open to all visitors. After pulling into the driveway, you should wait for a security person to let you in.
Architectural layout of the building
The building is divided into two parts, separated - across all the floors – by the main hall. Both parts are connected at level 0 (main hall level) and level 1 (bridge).
The Museum has the following levels:
- level -2 - the Core Exhibition, open to the public from 28 October 2014.
- level -1 - accessible from Anielewicza Street, with ticket offices and the entrance for people with motor disabilities.
- Level 0 – cloak rooms and information desk, temporary exhibitions area, Besamim restaurant, museum shop, Resource Centre and Family Education Area (in preparation).
Right part of the building:
- Level 1 – auditorium, two screening rooms, small temporary exhibitions area
- Level 3 – wheelchair access to the auditorium
Left part of the building:
- Level 1 – Education Centre
- Levels 2 and 3 – staff offices
Moving around the building
- To reach the main museum hall at level 0 from the main building entrance it is necessary to pass over an 18 m bridge with an 8% incline. Some wheelchair users may need to be assisted by Museum security staff due to the lack of a handrail.
- An elevator will take you from the entrance from Anielewicza Street to the museum hall at level 0, as well as all other levels.
- The curvilinear wall in the main hall is inclined towards the space available to visitors. This may represent a potential threat to the blind, moving around with white canes, as the base of the wall is impossible to detect with the cane.
- Reaching any area of the Museum at level 0 is possible without the use of stairs.
- All levels can be reached from level 0 by using stairs or an elevator.
- All stairs are marked with contrasting tape, with the exception of the stairs in the Core Exhibition area and the stairs leading to it.
- Toilets on every level are adapted to the needs of people with motor disabilities.
- Assistance dogs are allowed in all Museum areas available for visitors.
- It is possible to borrow a wheelchair.
Entrance to the Core Exhibition (Level -2)
Persons with movement or sight impairments can reach the beginning of the Core Exhibition by elevator:
- from level -1 (entrance from Anielewicza Street) – the elevator is opposite the double entrance door (behind the safety gates). Note: the cloakroom is available only at level 0.
- from level 0 (the main hall) – the elevator is on the left of the cloakroom.
- the elevator goes to the "Forest" gallery - the first gallery of the Core Exhibition.
The exhibition consists of 8 galleries:
- First Encounters (960–1500)
- Paradisus Iudaeorum (1569–1648)
- Into the Country (1648–1772)
- Encounters with Modernity (1772–1914)
- On the Jewish Street (1918–1939)
- Holocaust (1939–1945)
- Postwar Years (1944 – to the present)
Accessibility of the Core Exhibition:
- Persons with hearing impairments can borrow audio guides with a screen with a translator of the Polish Sign Language from the information desk (main hall, level 0). A customer service representative will provide the user with the audio guide and the user manual for the device. Audio guides are fitted with induction loops. The tour route with the Polish Sign Language translation is scheduled for 100 minutes.
- Persons with sight impairments can borrow audio guides with preloaded audio description of the core exhibition from the information desk (main hall, level 0). A customer service representative will provide the user with the audio guide and appropriate instructions for use of the equipment. The tour route with audio description is scheduled for 150 minutes.
- Persons with sight impairments have the opportunity to familiarize themselves with tyflographics showing certain objects of the core exhibition. Tyflographics and their descriptions are available at the Resource Centre.
- As the core exhibition has a number of places that are difficult to detect with a cane, we recommended that persons with sight impairments visit the museum with a friend or a guide. If you are visiting the core exhibition with a friend and/or a guide, it is possible to borrow a case with tyflographics and their descriptions from the information desk (main hall, level 0), in order to find them on the core exhibition - in the places where the original objects are situated.
- Persons with motor disabilities are encouraged to collect maps of the core exhibition from the information desk (main hall, level 0), which show the location of two elevators that reach the level of the core exhibition (-2). Note: only the elevator on the left of the information desk leads to the beginning of the core exhibition. Elevators located next to the reconstruction of the roof of the synagogue in Gwoździec lead to the "Into the Country" gallery located in the middle of the tour route. The map also shows two elevators located in the core exhibition area (the gallery "On the Jewish street" and the gallery "Holocaust"). The elevators allow for independent movement between floors, but if necessary, information staff working in the core exhibition area will provide assistance in the use of the elevators.
Exit from the Core Exhibition
- Three core exhibition galleries are connected with a rest area: Into the Country, Encounters with Modernity and On the Jewish Street galleries. This allows the visitors to finish the tour route earlier.
- The exit level (0) can be reached from the core exhibition level (-2) by panoramic elevators located between the Into the Country gallery and the rest area.
Facilities for people with disabilities at temporary exhibitions and educational and cultural activities
- The temporary exhibitions area and all the areas in which educational and cultural events are held are accessible to people with motor disabilities.
- Selected temporary exhibitions and educational and cultural activities are adjusted for people with sight impairments by audio descriptions or tyflographics / models.
- Selected temporary exhibitions and educational and cultural activities are adjusted to people with hearing impairments by translations into Polish Sign Language.
Distance from the Museum to public transport:
Ratusz-Arsenał station – distance approx. 1 km
Andersa Street, Muranów stop – distance approx. 500 m (trams no 4, 15, 35, 74, 75)
Jana Pawła II Avenue, Anielewicza stop – distance approx.550 m (trams no 17, 33, 37, 41, 74)
Anielewicza Street, Nalewki-Muzeum stop – distance approx. 200 m (buses no 111 and 180 – all courses provided by low-floor buses)
Jana Pawła II Avenue, Anielewicza stop – distance approx. 550 m (bus no 512 – only in the direction of Zacisze)
Information about the access to the Museum is also available at www.niepełnosprawnik.eu.
All employees of Customer Service have been trained to assist people with disabilities by Fundacja Integracji.