POLIN Museum of the History of Polish Jews is committed to ensuring the accessibility of its website in accordance with the provisions of the Act of April 4, 2019 on Digital Accessibility of Websites and Mobile Applications of Public Entities. The accessibility statement applies to polin.pl/en.

• Website publication date: 1 maja 2013 r.
• Date of last update: 29 maja 2025 r.

The website is partially compliant with the Law on Digital Accessibility of Public Entity Websites and Mobile Applications due to the incompatibilities or exclusions listed below.

Non-compliance with the Annex

Preparation of the accessibility declaration and its update

• Declaration date: March 27, 2020.
• Date of last declaration review: May 29, 2025.

The declaration was drawn on the basis of an evaluation by an external entity conducted by Utilitia Ltd.

• Responsible for handling comments and applications: Aleksandra Cybulska.
• E-mail: [email protected]
• Phone: 22 47 10 347

Anyone has the right to request the digital accessibility of this website or its elements.

The request must include:

• full name
• contact information of the person making the request (eg.: email, phone number),
• indication of the page or fragment of the page to which the request relates,
• indication of a convenient form of making the information available, if the request concerns making the inaccessible information available in an alternative form.

The request should be reviewed immediately, within seven days at the latest.

If it is not possible to provide accessibility or provide access in an alternative form within this period, the problem should dealt with within two months from the request date at the latest.

If we are unable to ensure the availability of the digital website or content indicated in your request, we will offer you access in an alternative way.

If, in response to your request for digital accessibility, we refuse to provide the digital accessibility you requested and you disagree with the refusal, you have the right to file a complaint.

You also have the right to file a complaint if you do not agree to use the alternative access method that we have offered you in response to your request for digital accessibility.

Complaints about the failure to meet these deadlines and the denial of a request can be submitted to the supervisory authority by post or e-mail to:

• Ministry of Culture and National Heritage Republic of Poland
• Adress: 15/17 Krakowskie Przedmieście Str., 00-071 Warsaw
• Email: [email protected]
• Phone: 22 250 01 40

Complaints can also be filed with the Ombudsman.

Architectural accessibility

The surface around the building is made of stone pavement, which can make it difficult for people in wheelchairs or using crutches and walking frames to get to the building. At the main entrance from Zamenhofa Street, there is an audio signal device installed that allows for independent entry to the building and the opening of a wide and accessible entrance. After entering the building, one has to negotiate an 18-metre-long ramp with a slope of 8 degrees. The ramp is not equipped with handrails, there is no landing. Assistance with negotiating the ramp can be provided by the Museum staff. There is a visitor control station in the building, a person in a wheelchair can pass through one of the gates.

In the building, all spaces are accessible to wheelchair users: corridors are of adequate width, elevators lead to all floors. Direction signs and markings on the floor are provided in contrasting colors, they are convex and in Braille.

In the parking lot from the side of Anielewicza Street, two parking spaces are designated for people with disabilities. To use the parking space, one must drive the car up to the barrier, call security with a push-button, or wait for a security officer to check whether the person is eligible to park in the disabled parking space.

You can enter the building and all its rooms with an assistance dog and a guide dog.

Information and communication accessibility

We offer the assistance of a cashier who is fluent in Polish Sign Language. The staff member is available at the Museum's ticket desk on Wednesdays from 10AM to 4PM.

Stationary induction loops are installed in the building:

• at the ticket office No. 1,
• in the teaching room No. 2 on level 1,
• conference room A on level 1,
• at the auditorium and the King Matt’s Family Education Area.

There are also induction loops to be worn on one’s neck, which are used during guided tours.

An application for architectural or information and communication accessibility [.docx] can be:

• fill out and send to:

  POLIN Museum of the History of Polish Jews
  6 Mordechaja Anielewicza Str.
  00-157 Warsaw

• send by e-mail to:

  Accessibility Coordinator Kamil Gibas: [email protected]