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fot. Muzeum Historii Żydów Polskich

Museum

Accessible Museum

Information on facilities and Museum offer for people with disabilities.


Our aim is to make sure that every single visitor at POLIN Museum enjoys a truly valuable experience. 

People with disabilities are entitled to reduced price tickets for the exhibitions, and people assisting disabled visitors can tour the Museum for free.

Should you require any additional assistance, please ask the Museum staff for information or contact us prior to your planned visit.

For more information contact our Accessibility Coordinator
e-mail: muzeumdostepne@polin.pl

 

Access to the Museum >>

 

Information for people with mobility impairments

  1. There are no steps getting to the Museum via entrances on Zamenhoffa and Anielewicza Streets.
  2. Upon entering the Museum from Zamenhoffa Street you will have to cover the distance of 18 meters along a ramp at an angle of 8°. The ramp is not equipped with handrails or a landing. The Museum security staff may assist you in accessing the main hall via the ramp. 
  3. Blue-badge parking spaces are located at the car park along Anielewicza Street.
  4. Assistant dogs are welcome at our Museum.
  5. Wheelchairs for adults are available at the ticket desk and by the security stand at the main entrance.

 

Information for people with visual impairment

  1. Assistant dogs are welcome at our Museum.
  2. Audio description of the core exhibition is recorded on audio guides available at the Museum ticket desk. The exhibition tour with audio description lasts 150 minutes.
  3. Tactile graphics of selected objects from the core exhibition along with their descriptions are available at the Resource Center, next to the Museum store.
  4. The Museum building architectural model with inscriptions in Braille alphabet is displayed at the level -2 of the core exhibition. Our staff will help you get acquainted with the model.

 

Information for people with hearing impairment

  1. Neck induction loops to be used during guided tours are available at the ticket desk.

 

Information for people with individual educational needs

  1. Tour the exhibition prior to your visit at the Museum, watch the virtual tour of the POLIN Museum core exhibition >>

 

Visit the Museum with an autistic child

A visit at a Museum is an interesting as well as educational experience for children. We are fully aware that such as visit - as any other activity in the public space - can be quite demanding for children within the autism spectrum. We have developed special solutions dedicated to autistic children and we continue to adjust our offer to their needs and abilities.
 
We have produced a “foreguide” to help families with autistic children experience a most rewarding visit at our Museum. It is a leaflet which contains graphics, photos and information written using simple text. The foreguide presents possible scenarios of a visit at POLIN Museum and points to what you may expect during such a visit.
 
Click on the link to download the foreguide >>
 
How can I prepare my child to a visit at the museum?
 
We encourage you to visit the Museum on your own prior to a visit with your child. We recommend planning your own route within the Museum which will be most suitable to your child’s abilities. Use the foreguide while getting ready for a visit.
 
You can also watch the virtual tour of the core exhibition which will make the space familiar to you. Watch the virtual tour >>
Please note that the Holocaust Gallery is devoted to the Second World War. We recommend visiting this gallery to children aged 12 and up.
 
Security control
 
Having entered our Museum, you will see the security stand. You will be asked to pass through the security gates, and your bags will be checked. This may take several minutes if there are many people entering the Museum at the same time. If you expect the security control may trigger a strong reaction of your child, please inform our security officers about your concerns.
 
Are there any additional facilities dedicated to children with autism?
 
Ear defenders are available at the ticket desk. You can loan them for the duration of your visit, subject to availability. If you want to book the ear defenders prior to your visit, please contact us at the telephone number: 22 471 03 01.
 
What are the Museum’s opening hours?
 
  • Mondays, Thursdays and Fridays: 10AM - 6PM.
    On those days, the last entry to the core exhibition is at 4PM, and the last entry to the temporary exhibition is at 5.30PM.
  • Wednesdays, Saturdays, Sundays: 10AM - 8PM.
    On those days, the last entry to the core exhibition is at 6PM, and the last entry to the temporary exhibition is at 7.30PM.
  • On Tuesdays POLIN Museum is closed to visitors.
  • On Thursdays, the admission to the exhibitions is free. The volume of visitors at the Museum is much higher then, so it can get more crowded and noisy than on other days.
Is it possible to park a car at the Museum’s carpark?
The Museum’s carpark is not open to public. There are two parking spaces for people with disabilities available at the carpark on Anielewicza Street. It may happen that these spaces are occupied. There is no booking of parking spaces at the Museum.
 
Which means of public transport should I use to get to the Museum?
 
Check the best way of getting to the Museum >>
 
Do I need to book my visit in advance?
 
There is no need to book your visit at the Museum in advance. You may visit us at any time during the Museum’s opening hours. We do recommend purchasing the tickets in advance, as this will help you avoid queuing at the ticket desk.
 
At what time the volume of people visiting the Museum is at its lowest?
 
Usually, the most peaceful times at the Museum are Fridays and Sundays after 3PM.
 
On Thursdays, the admission to the exhibitions is free. The volume of visitors at the Museum is much higher then, so it can get more crowded and noisy than on other days.
 
Is there a soundproof room at the Museum?
 
Yes, there is a soundproof room on level -1. This room offers you a possibility of spending time alone, isolated from outside noise. Ask the Museum staff how to get to the soundproof room.
 
Are there any additional attractions available to my child during a visit at the Museum?
 
Yes, on weekdays between 3PM and 6PM and at selected times at weekends we invite you and your children to the family education area “At King Matt’s". The area is not available on Tuesdays, when the Museum is closed to visitors
 
Information on events organized in the „At King Matt’s” area is available on Facebook.